THINGS THAT HELP A PERSON FEEL IMPORTANT

- A firm handshake. Make sure the two “Vs” of your hands meet. That way you can look the person in the eye and know that you are not crushing his hand. The pressure is equally distributed. (By the way, give your full name as you are shaking hands.)

- Ask the person a question. You know everything you know. Your job is to learn about something about the person with whom you are speaking.

- Listen to the answer. When you listen to the answer, you automatically have information that can lead to your next question. You can keep learning more about the person.

We go about our day, and often do not take time to acknowledge people. These three simple steps help build a connection. Technology is good and important—yet, our connection with people will always be needed.

BUSINESS COMMUNICATION TIP

Periodically, go through your email folders and delete emails. You will be surprised how many you no longer need.