Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR GETS RID OF IRRITATIONS IN HER ENVIRONMENT

Actually, as I wrote that headline, I kind smiled. Yes, that means a few people in my life too. Though I originally was thinking about stuff that was irritating me.

For example, I bought a phone system with three handsets.
I forgot to program my Mom's number on one of them and it turned out that was the handset that I constantly was picking up. Not any more. Sat down in front of the TV news, got the manual out and now when I come back from vacation I will not have that irritation.

Where does one put all the receipts that accumulate in one's purse. Amazing how four hanging folders work to "drop" them in after I have circled the recipient, the date and the amount. Now matching to bank statement is easy.

Laundry room. Who would've ever thought making it routine to clean the laundry room each week too. No longer are clothes "waiting" to be ironed pile up....it has become a "must" to iron anything in there each week.

New daytimer--yes, I still use one. It is so much easier and I do not have to keep anyone waiting while I check my PDA and the notified works great for capture my latest great idea.

At any rate, I have transferred names/numbers that I use all the time. Even if they are programmed in my cellphone it gives me quick reference when I want to pass on the names/numbers for networking purpose.

Magazines that never got read this year have found their way to my condo recyling room. We are getting better and better at sharing magazines here, which results, of course, in less paper going into our environment.

BUSINESS COMMUNICATION TIP:

Make sure you make some appointments for the week you get back from vacation. Nothing worse -- a blank calendar when you are back. You want to start your year off with a positive mode....not the "Wish I would've thought to set up some appointment" mode.

MAKE SURE YOU TELL YOUR FRIENDS ABOUT WEEKLY WISDOM -- When you forward them, tell them they too can get it every week on my website. I am pleased to say in January it will be the beginning of my third year sending Weekly Wisdom.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR IS A ROAD WARRIOR THE WEEK OF DECEMBER 4, 2006

Let's see, have to pack for all-day meeting in Sacramento, then flying to Los Angeles for a day of play and then a day of training in LA and then back to Sacramento for four days. All I know is that I am suppose to encounter sun after Vancouver, Washington breaking a 64 yr. old record -- we got 13 inches of rain in November.....Even we Washingtonians are not use to this much rain.

It is so interesting if you take a break from being a road warrior for a while, you truly do get out of practice. I just returned. I had forgotten to pack my favorite pillow---Figured out long ago the "High" pillows in hotel just worked to help prevent me from adjusting to a new place. Thus, the change in hotels two nights was even more disconcerting......Though the upside, if you don't sleep one night, the next night you are so tired you do sleep.

You go to reach for your favorite lotion and realize you "forgot" to put in at the last minute....the list goes on! Also, forgot looking walking shoes...they walk much in California.

BUSINESS COMMUNICATION TIP:

Make yourself a checklist. Even the most organized person can be put into a tailspin at the last minutes if an unexpected phone calls or your ride shows up early.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR CONTINUES ORGANIZATIONAL PLAN

For a while it looked like I wasn't going to accomplish my goal of having EVERY room and drawer gone through my house by the end of the year. Since I work from home that also included my office!!!!

Okay, I used the excuse that I am creative and that is how creative people have their office ---LOTS of papers with ideas that "might" work etc. Well it wasn't working for me. I was to the point that I couldn't find things when I needed them. Since I have the belief I never lose anything, I knew it would show up, yet it didn't help when I needed it immediately.

Then I made a decision about the direction that I wanted to go in 2007 -- More speaking, training and writing. Since I decided on the umbrella "Communications in the Workplace" that narrowed the subjects I needed to keep information on in my files.

Many wastepaper baskets later taken to the recyling bin have resulted in an office that truly is a pleasure to walk into it.

BUSINESS COMMUNICATION TIP:

Even if you do not get a position you apply for,
write a note and thank the Hiring Manager for giving
you the opportunity to be interviewed. Not only is it a
terrific thing to do, you never know the person officially
hired might not work out......you won't be forgotten.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR REINVENTS HERSELF

One of my favorite programs is the Small Business School hosted by Hattie Bryant. Here in Vancouver, WA it airs at 12:30 p.m. on Sunday afternoon on the Oregon Public Broadcasting Station.

Hattie finds business owners that have grown their companies to outstanding organizations -- ones that care about their employees, contributes to the community and focuses on the future.

Last week, there was a line that caught my attention. "You
have to keep your eye on the future for if you don't others
will pass you." With that phrase in mind, I took time off this
week to really think about where I am going and what is it that I really want to do.

I smiled for I was an Executive Secretary back in the late 60's -- I knew that was where the the power was before others
figured it out. I taught networking/connecting with people before all the books were written, and now I am teaching developed speaking and training on Intergenerational Communications in the Workplace -- I knew that was going to be the next hot topic....and I am right.

The issue is so complex and there is so much written on the subject it takes someone like me who loves reading this information and learning about human nature to put it in a framework that makes it easy for people to understand. I am pleased to be speaking on this subjects and enjoy watching the "ahas" --- people see how it applies to their workplace and their home.

Now I am collecting books and articles on communication between men and women. Now that there is scientific proof that our brains are different, we have to learn how to communicate in meetings. I'm enjoying collecting the data.

BUSINESS COMMUNICATION TIP:

Set up five hanging files. Label:

1. Regular Bank Account
2. Regular Credit Card
3. Business Bank Account
4. Business Credit Card
5. Cash

As you get receipts, circle the account number, date,
and dollar amount and drop into the appropriate folder.
Makes tracking your finances so much easier.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR LEARNS ABOUT OTHER CULTURES

Last week I went to see the movie "Conversations with God" --- really a biography of Neale Walsh and how the narrative for his books came about.

It was great to see Portland, Ashland and Medford and I was impressed how well they combined Neale's current life and his struggles before his success.

For me, the movie provided a true insight to the life of the homeless. It provided insights as to their values, thoughts and how they truly did survive, including through the rainy weather in the winter here in the Northwest. Let's just say I will never look at a homeless person the same way again. The movie taught me a great deal about friendships.

Then I went to see the movie "Lost Boys of Sudan." I didn't realize 20,000 young men have lost their parents. The documentary follows boys that learn that they are coming to the US and docomented their "struggles" to learn about the American culture. It begins when they are on the airplane trying to figure out what they were eating and what they were suppose to eat.

Greatest misperception -- They thought they were coming to America to get an education. For those over 18 years the task to get in enrolled in school was VERY difficult.

The panel, after the movie was superb and included one of the Lost Boys. He now is enrolled in college and you could here the pride in his voice and movie made you understand what he had to overcome.

I urge my readers to keep going to events that stretch you. It has been a terrific week of learning for me.

BUSINESS COMMUNICATION TIP:

If you stay in a hotel for your work or play, make
sure you sign up for their Points Program. The progams
vary greatly, so take the time to go to their website to
develop a clear understanding of how they work.

In addition, you will learn about other hotels included
and partners so your points add up more quickly.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR MAKES TRAINING TRIP TO LAKE TAHOE

While on the trip to Austin to give my keynote, I got a call that asked if I could fill in for a trainer that had to bow out of a scheduled training. I said "Yes." Then the flurry of arrangements began so I could get to Lake Tahoe six days later.

Called a dear friend who lives near Sacramento and she was available to go with me. She met me at the Saramento airport and we were on our way for a great adventure. The weather stayed warm so the rain, fortunately, did not turn to snow.

Sixty-five people where waiting for me the next morning -- District 7 from the Workability Program. What a delightful group -- open and eager to learn new tools for working with youth under 18 years old with special needs.

For six hours I provided them with practical tools that are very easy to institute. It didn't take them long to realized the tools I was giving them were ones they can use in their personal lives as well.

At the end of the day, while tired from giving them my "all", I walked up to my suite and felt like one of the most fortunate people in the world. I truly am living/working in a career -- a career that has the potential to make a big impact on the lives of individuals.

BUSINESS COMMUNITION TIP:

My friend, Scott Ginsberg (The Nametag Guy) gave me this great suggestion. When you are presenting, buy a postcard with a picture of the city you are in. Write on the back of it the details of your presentations...audience size, topic etc.

Scott mails it to himself ---- I opt to take it with me so I do not have to fuss with postage. Thanks for the idea Scott.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR BLENDS SPEAKING AND VISIT WITH MOM

Long ago, I decided that I wanted to be a national speaker and trainer. Yet, I watched so many people get burned out for they were constantly on the plane and rushing from one hotel to another. I decided I wanted to take a different approach.

Last week I spoke in Austin, Texas at the Texas County and District Retirement System Administrators Annual Conference. I was the Keynote Speaker and launched the day with a "Intergenerational Communication in the Workplace." The people in charge were terrific and it was a great experience in every way.

After I was done talking, I checked out, rented a car and drove around Austin to see this city that I heard so many good things about. Let's just say I agree with everything--an alive, vibrant city, where one feels safe and senses this is a very proud community. Everyone I ran into was so helpful.

Then I headed south 82 miles to San Antonio to meet my 87 yr. old Mom and sister who were driving up from McAllen, Texas to meet me. For the next three days, we caught up on news, stopped and admired the architecture and flowers. We learned to really like San Antonio and plan to go back.

I came home refreshed and pleased with what I learned.

This week I am heading to Lake Tahoe to do a training. I called a friend, we're meeting in Sacramento and we're turning the trip into a three-day adventure --- and, of course, dispensing wisdom to 75 people on how to connect with the business community.

I am living my dream -- My career is rewarding and I am traveling and learning new things each place I go for I build in time to explore.

BUSINESS COMMUNICATION TIP:

On the way home from this trip, I noted details like the hotel and cost for taxi from the airport. I listed the restaurants I liked and would like to return. Finally, I listed things that I would like to explore on my return -- I can't believe I missed the fact that the Johnson Library is right there on the campus I drove through.

I am organizing the information by states, so I will be all set when I head there again.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR ATTENDS TRAINING SUMMIT

I am so fortunate for I have such a varied career. I write and have many opportunities to have articles placed in various ezines, magazines and continuously come up with updated information for my upcoming book "It Doesn't Hurt to Ask."

One-on-one coaching provides me with that all important person-to-person contact. There is nothing better than being a position to really listen to an individual and reflect back what you are hearing and help them learn the patterns they are repeating that might be preventing them from moving forward.

My "Identifying Your Talents" process has helped hundreds of people get on track. Interesting that my clients are usually over 40 years old and up and they have decided their present career path is not what they want to do the rest of your life. Nothing better than hearing from a former client how happy they are on their career path that truly uses their innate talents.

Helping people with their resumes and interviewing skills is so rewarding. The hardest part is helping people understand a resume is like learning another language--they shouldn't expect to know how to do it on their own.

Training -- I am fortunate to be hired, frequently, in my own community to teach my various topics. Twenty-one years of connecting and building relationships in my community is proving to be a wonderful benefit to my career. In addition, I am truly helping people in my own community.

Training/Speaking out of state. Many people received my Weekly Wisdom (You can obtain it by signing up on my website) and read that I received a three-year contract with California State Department Of Mental Health. Then the emails started arriving asking if I was moving to California. The answer is no. The training in CA are usually for one day -- so I go down the day before and fly home the night of the training. I am fortunate to speak and train throughout the nation --- Yet, Vancouver, WA is my home.

This week I did spend extra time in Sacramento --- I met all the other trainers that are part of this three-year contract. Some of them have been friends for years. It was also time to connect with new individuals and learn about their area of expertise. I have been to asked to stretch and develop some new training topics -- I'm delighted to accept the challenge.

BUSINESS COMMUNICATION TIPS:

When traveling I have a goal to see how many of the employees at the airport I can make really smile. Keep in mind many of the employees are doing the same thing over and over again. When you ask them about their day or compliment them on something, you will note how their own body changes.......Someone truly cares about them as an individual. Keep in mind they are the ones that keep our travels flowing much smoother. Finally, it is fun!

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR WORKS TO KEEP HERSELF ON TRACK

I know the things I must do to keep myself in balance and on track. Yet, like those of you reading this, I slip up when some emotional events enter the scene. This week was no exception.

A yearly routine trip to the doctor for a skin check up resulted in three suspicious moles being removed and sent in for tests. I knew well what basal skin cancer looked like and found some in the early stages myself.

The look on my doctor's face told me the two on my back were different and he was concerned. He told me that I would have to wait for 1.5 weeks for the results. Knowing there were three of them increased my odds that one could be of concerned.

I am pleased to say that the report came early and all them are just fine....whew!!!!!

Again, this year, I have learned -- Keep going to the doctor for your yearly check-ups. That way you can catch things early and get concerns out the way faster.

AND, I am totally back on track -- including having my morning swim at 5:45 a.m. this Sunday morning.

To a good week!

EXECUTIVE COACH AND CAREER FACILITATOR ATTENDS TWO INFORMATIVE SEMINARS

Keeping with my motto of never quit learning, I attended two one-half day seminars this past week.

Bafa Bafa --- was conducted under the auspices of Clark Community College here in Vancouver, Washington. Approximately 80 people were divided into two different countries--one with a formal language and based on individuals succeeding on his/her own. The other one had a matriarchal structure and stressed the importance of relationships with each other.

It was interesting for I was placed in the country where individual success was important. The first one-half hour I was enjoying it -- then the stress started as individual scores (successes) were put up on the chalk board. It wasn't long before I could feel my shoulders getting stressed --- I wanted the game to end.

For the last 1.5 hours we were all put together and learned the "rules" of the individual countries. A huge lesson on diversity and how our perceptions can get us in trouble--especially if we don't take time to understand another's culture.

I learned a great deal AND am extremely pleased that I have had the good fortunate of visiting my daughter, Kara, in Belgium on a regular basis. She has made me much more aware, yet, this seminar pointed out I still have much to learn.

WORKFORCE SEMINAR SPONORED BY IQ CREDIT UNION

This seminar provided a great overview of issues that are facing owners and managers of companies on a regular basis --- whether it be streamlining processes or attracting/keeping qualified employees.

It was great to learn what tools are available and where to go when one needs help. The moral of this event was -- if you need help, ask--there are tools available throughout our community.

BUSINESS COMMUNICATION SKILLS

If you are a small business and you dislike the aspect of your company that requires you do your accounting and invoices, find help quickly. The sooner you get help, the sooner you will relieve the pressure from your "must do" list and the more accurate your records will be --- Your taxes will be so much easier.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR REMINDED AGAIN TO KEEP LEARNING ABOUT NEW TECHNOLOGY

In my local paper this morning there were two lengthy
articles about technology. One of them talks about a huge Tech Expo in San Diego that will have 70 companies giving six minutes each on their latest hi tech product.

The other article talks about text messaging. If you aren't doing it yet, you can be pretty sure that you soon will be fors are being called the latest "snail mail" by the Y Generation.

What is a person to do?

1. Give up and say the heck with it --- I can't do it.

2. Check out the internet and see if there is information how to use or even more important learn how to use this technology effectively.

3. Hire your neighborhood teenager to teach you. (Note I did not say have your children teach you.)

My view, we have to learn how to use technology or we will be left far behind the population as a whole.

BUSINESS COMMUNICATION TIP:

Subscribe to at least one business magazine so that you can keep up-to-date on trends. A couple of my favorites, "Fast Company" and "Inc."

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR VISITS DORBECHER CHILDREN'S HOSPITAL

Friday morning I checked my calendar and I was scheduled to a take tour of the hospital. Through my Vancouver Rotary, we have developed a fund called the "Alexa Dyer Life Challenge Award." When families are losing their children under the age of 21, we award funds to help families with their mortgage, utility bills and even car repairs. The funds was developed after a Rotarian lost his little girl, Alexa, to cancer. He knew first-hand the challenges families face as they attempt to spend as much possible with their children.

There was a "strong" thought in my mind -- "I really don't have to go. The Committee won't miss me. I have a number of things I should be doing in the office." Yet, I stayed with my commitment to myself -- "If it is in my daytime and it was important enough to write it in, it is important enough to do. "

It would have been my lost had I not gone. The Chief of Staff of the Childrens' Hospital took one-half hour to explain the efforts of the hospital and the plans for enlargement in the future. Unfortunately, cancerous tumors in children is becoming more prevalent.

We met the people in charge of their day-to-day care and smiled as we learned how hard they work to keep the families as normal as possible. Handmade charts on each child's door displayed the names of friends/pets and things that they liked to do. My eyes lit on one that said "I like learning to read." Unfortunately, this child was expected to live only about another week.

I was the one that gained from my follow-through.

BUSINESS COMMUNICATION TIP:

Always take a piece of paper with you so that you have a place to write a note to yourself when you have a great idea. You'd be amazed how quickly you forget if you do not capture the great idea at the moment.

ALWAYS take a notepad to meetings......Nothing worse than forgetting your assignment.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR ATTENDS GOVERNOR'S COMBINED ECONOMIC DEVELOPMENT AND WORKFORCE CONFERENCE

People often ask me how I determine what events I want to go to. First of all, I determine if I can answer "yes" two either one of these questions: Will I enjoy it? Will I learn something?

If the answer to one of them is "yes," I make out my check and send in my reservation. Then once it is written into my calendar it is a go for sure.

This week I attended the Governor's Economic and Workforce Conference. In our local park was held a very classy reception for 500 visitors to our city of Vancouver, Washington directly across from the host hotel. Weather was perfect and food was superb. It was such fun to introduce visitors to leaders in our community and meet new people from throughout the area.

The next morning, at the opening breakfast, I sat back and noted and enjoyed presentations about our economy and marveled at our Governor's speaking ability, including her ability to handle tough questions.

Breakout sessions proved to be extremely informative. I learned about new initiatives in the State and one in particular illustrated how I could help through my work as an Executive Coach and Career facilitator.

As I drove home that night I smiled for it was definitely worth the $100 I had spent for the whole event and realized how much richer I was for the new people I had met and the new ideas that forming in my mind that, I trust, will help others.

BUSINESS COMMUNICATION TIP:

If given the choice of taking a manager's leadership seminar or a communication seminar, choose the communication seminar. Without good communication skills, it is difficult to be a good leader.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR USES QUIET OF END OF SUMMER TO REVAMP

People are taking their last break before children are in school and people settle in for beginning of fall. As a result, most of us find that the phones are quieter and the "important emails" have gotten less.

I have to admit, I have used this time to go through files, set my fall goals and decide who I will be getting in touch with to learn about their companies and share what I have designed for my life. It is amazing what one can learn over a cup of coffee.

It is also time for me to redo things in my website. Note you can now get "55 Networking Tips" free with just your email address and name...enjoy.

AND I have been sure to take a day off a week--last week I drove all the way around Mt. Hood after stopping at Timberline Lodge and seeing Oregon/Washington on a crystal clear day--ahhh...and that is one of the reasons I live in the NW....beauty surrounds us everywhere.

BUSINESS COMMUNICATION TIP:

Make a list of your teachers and mentors that have been instrumental in your life. What attributes did they have that you so admired? Do you have the same attributes.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR MAKES DECISON TO JOIN THE NATIONAL SPEAKERS' ASSOCIATION (NSA)

Now that I am routinely making major speeches, keynotes, closing speeches on top of my training, I decided it is time to take a giant leap and join NSA. I am so pleased that they now have stringent guidelines in place to be accepted for I feel a strong need to be around professionals that can stretch me.

My friend, Scott Ginsberg, "The Name Tag Guy" has stressed to me from day one on how important the organization has been to his success. In a couple of weeks, I will be going to one of NSA's programs that talks about turning your speeches into books -- hmmmm, never thought of that.

This decision was mostly based on my wanting to keep growing---One of the Six Human Needs, according to Anthony Robbins. There is so much more we are capable of doing and I my decision was based on this strong need to learn/grow in my profession.

BUSINESS COMMUNICATION TIP:

If you are not a member of service club like Rotary,
Kiwanis or Lions, ask someone to take you to a meeting.
You may not decide to join; yet, I can assure you that you will
learn something and meet people in your community.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITOR HAS COFFEE ONE ON ONE

A couple of months ago I sat back and took time to think about how I wanted to organize my life. It seemed like I was on a treadmill. I knew there were a number of people that I really wanted to connect with over meals or coffee. Some of them renewing old friendships and others were "Let's get to know each other since our paths keep crossing."

I looked at my ACT program and started mapping out which people I wanted to call up. I set up a couple of these events a week. I quickly learned that not only was I renewing old friendships and meetings, I was also being given an opportunity to update people specifically on my talents and abilities.

More importantly, I was feeling totally alive!

BUSINESS COMMUNICATION TIP:

Keep a notebook with a lists of things you need to do. I mean everything. I labeled sections: Business, Personal and Household. Once things are written down I can forget about them for I know I will check the book daily.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR CELEBRATES A NEW LIFE

I was in California going to Disneyland (first time since 1977) and doing two days of training so I was trusting that my new grandchild would wait until I got back home.

Arrived home at 9:00 p.m. and then the phone call came from my son-in-law. So the next morning I was on the road to Olympia (100 miles away) to meet Taylor Noah Neilson.

Okay, I will admit it --- I'm already sounding like all the other Grandmas. Yet, there truly are no words when you have your grandchild in your arms. I looked at my daughter and then Taylor and the tears of joy flowed---a very special moment.

BUSINESS COMMUNICATION TIP:

Keep the back of your contact card (formerly called business card) blank. You need to have space for notes to be written.

If you are not receiving Weekly Wisdom, be sure to sign up on my website and encourage your friends to sign up for their own copy.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR DAY OFF, AGAIN, BRINGS GREAT REWARDS

I got a bit off track taking the full day off -- no emails or telephone and doing something totally different --- and I am pleased that I got back on track.

Friday, a friend, Gayle Beacock, and I went on a tour of the Columbia Gorge with the Columbia Land Trust. The organization that is working to conserve thousands of acres in the Columbia Gorge, under the leadership of Glenn Lamb, Executive Director.

Two hours from Vancouver/Portland area we were viewing miles of land that had no sign of human beings--just the Klickitat River, the valley and canyon.

We chose the hottest day of the year--heat rose to 110 degrees --- I guess that is why the Native Americans weren't standing on their fishing platforms perched on the edge of the river. Thank goodness for air conditioned SUVs.

My mind was cleared of business chattered and replaced with possibilities. So many new ideas and viewpoints that are impossbile to describe. Once again, I am reminded how much more there is to see in this great Northwest.

BUSINESS COMMUNICATION TIP:

From the book "The Other 90% by Robert Cooper.

"Talents are instinctive, naturally recurring patterns of thought, feeling or behavior that can be enhanced by new knowledge, skills and experience."

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR KEEPS LEARNING ABOUT OTHER PEOPLES' LIVES

I am enjoying reading about the life of Katharine Graham, owner and publisher of the Washington Post. She openly talks about how she was born into wealth, yet, talks about how her parents were absent from the early years of her life.

Now I am reading about one of her first real jobs for a tabloid-like newspaper in San Francisco. You could feel the tension in her writing as she explained how she felt when she started--fearing she wouldn't be worth the $21 a week she was getting paid.

At the Portland Art Museum I heard a lecture about Georgia O'Keefe, the first woman artist in the United States to gain national acclaim.

Ms. O'Keefe, life was far from smooth. She, obviously, had to draw on resources hidden deep
within her to keep going. She took a chance and moved to Taos, Arizona. It was there her work
flourished.

There is not a person in existence that has not had a challenge. These two women are reminding me, again, of the importance of not giving up. Learn when you are given the opportunity.

BUSINESS COMMUNICATION TIP:

You just solved a problem for a customer. A great thing to say to them is:
"I enjoyed helping solve the problem. Made my day." Watch the customer's face--
they will be back!

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR RECOMMENDS MOVIE

It is rare that I watch a movie twice at the movie theatre. Yet, this past week I saw "Peace Warrior," a movie based on the life of Dan Millman, a gymnast, twice.

There were so many great one-liners that I knew I had to see it again to catch even more of the great wisdom that came from this movie. Nick Nolte is outstanding as the wise man.

Through a visual image of a ladybug on a piece of grass in the park, I finally got it --- Life never stays the same. I have heard that over and over again, yet did not have it intellectually in my mind. As I watched the lady bug, I realized--everything is changing around me all the time.

It made me understand the importance of being present -- for example, I noticed the outstanding flowers around the park where I was attending a concert. I took time to really look at them. They truly were beautiful.

I can honestly say that is one of the best movies I have ever seen about the human spirt and the will to grow and be the best you can be.

BUSINESS COMMUNICATION TIP:

Jack Canfield said on a recent teleseminar:

Read 20 minutes a day.
Exercise 20 minutes a day.
Quiet your mind 20 minutes a day.

If you do this, watch your life soar to new heights.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR TAKES CARE OF HERSELF

Yes, I am on this bandwagon again. One of my talents is observation of patterns in people. I have realized that I needed to pay more attention to my own patterns.

A while ago, I mention how I bought a large calendar and gave myself stickers when I did the things each day that are important to me and my overall outlook on life. My friend Scott Ginsberg, rates himself on a scale of 1-10 each day.

Two months out, I have already noted the patterns. The most important is that I figure out a way to work in what I know either brings me joy or helps me feel better no matter what--I don't want that space bare on my calendar.....It is a "Little Thing" yet, it does remind me every day what I have determined is good for me.

BUSINESS COMMUNICATION TIP:

Exercise hard to get into your schedule? Write it on your daytimer or put it in your PDA as a scheduled event. Would you miss or ignore any other appointment that is written down? I'm betting not. Thus, put the times you are going to exercise at the beginning of the week.

Don't forget to download my eBook -- 55 Networking Tips....we have streamlined the process.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR SPEAKS AT 29TH ANNUAL EMPLOYMENT CONFERENCE IN ELLENSBURG, WASHINGTON

Scott Ginsberg, The Name Tag Guy, and I drove three hours to the conference. We have known each for some time and routinely keep in touch. Yet, we were looking forward to the day we spoke at the same conference. The time had come.

Eight hundred people gather at Central Washington University to learn and reconnect with colleagues. Scott gave the keynote presentation on "The Power of Approachability." The next morning I presented on the "Basics of Intergenerational Communications."

After we were both done presenting, we got back in the car for the drive back to Portland, Oregon. We decided to go through White Pass. We turned a corner and there before was Mt. Rainer -- the sun shining on its' peak.

When I dropped Scott off at the friend's house he was staying, we hugged and smiled. The road trip provided hours of time to share ideas and see new things. The conference helped us both grow in different ways. Yet, most importantly we connected and shared...that is what networking is all about.

BUSINESS COMMUNICATION TIP:

If you are self-employed, when you deposit a check, immediately transfer a percentage into savings. You will be pleased when the money is there and available to pay your quarterly taxes.

Kathy's Connection

EXECUTIVE DIRECTOR AND CAREER FACILITATOR ENJOYS COFFEE AND LUNCH DATES


As a professional with time as my asset, it is really important that I keep track of where I spending my time. Volunteer work? How much? I have figured out through Rotary I have the ability to really give back to my community on a number of projects.

Recently, I went to my ACT program and decided to get in touch with a number of people that I was "Thinking it would be great to connect with." It was such a pleasure for the person at the other end of the phone seemed delighted that I called.

It was a fun week and most important, I learned a great deal about the people I called. It was great!

I plan to do it again on Tuesday.

BUSINESS COMMUNICATION TIP:

Read a biography. Fascinating what you learn about
an individual when you read about his/her life. Most
of the time there are one-liners that really seem to
create an "aha."

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR IS COMMENCEMENT SPEAKER AT A CLARK COUNTY SKILLS
CENTER

It is such a honor be asked to be a Commencement Speaker. Then it sets in -- "What am I going to say that is meaningful to these young people going out into the world after studying two years to learn business skill?"

I ended up breaking my speech into four points:

1. Told them that my Executive Secretary degree right out of high school was really critical to my understanding of how the business world operates. It was there I learned how to write a clear, concise letter and how to shake hands well.

2. I stressed that if they were bi-lingual or multi-lingual, be sure to keep up their languages. My 86 year old mother continues to regret that she did not keep up her German that was spoken in her childhood home.

3. I emphasized that it was crucial that they keep learning new technology. In fact, I told them if they can get their hands on Microsoft's new Office Suite version, all the better. Stay ahead of the curve.

4. Finally, and this brought smiles to their faces, I told them to have fun. The "right career" should bring you fun and laughter.

BUSINESS COMMUNICATION TIP:

When going to an event, make sure you arrive early. You certainly can find your place to sit, move the program to your chair so that people know the place is already taken. Then go around and talk to people. You will be pleased with what you learn and who you get introduced to.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR HELPS WELCOME ROTARY INTERNATIONAL TEAM FROM COSTA RICA AND PANAMA

This fall I will have been a Rotary member for fifteen years. It truly is one of the most rewarding experiences I have ever had for the organization has so many different facets.

This team had been in the US for four weeks by the time they arrived in our community of Vancouver/Clark County Washington. They were tired, yet, willing to share information about their country and their lives as we took them around our community.

Once again, I realized that it was the simple gestures, like an understanding hug or asking about their families that brought smiles to their face. We can make communication really complicated by using big words and lots of them or we can keep it simple.

This week confirmed for me once again "It's the Little Things that make a difference."

BUSINESS COMMUNICATION TIP:

If you want to check out a Rotary meeting,
just ask someone. More than likely, they will
be a Rotarian or know someone who would be willing
to take you to a meeting. Each Rotary has its' own
personality, so make sure you go to more than one so
you find the one that fits your style.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR LEARNS MORE TO ENHANCE CORPORATE TRAINING SEMINARS

When you read the newspaper, it is amazing the kinds of programs that you discover are going on around you. Last week, I went to Clark College and heard a lecture given by Jeff Wigand, the whistle-blower on the tobacco industry. No Cost.

Wow, and I thought I have had challenges in my life. Not only did I learn "why" smoking is so bad for your health, I learned what it takes to be a whistle-blower and the sacrifices that are made by
the individual.

Mr. Wigand was a great reminder, that, often,
the other side of the mountain is the space with the greatest rewards.

BUSINESS COMMUNICATION TIP:

When traveling to a major airport and you have
a long delay, look for a hotel attached to the
airport. Great place to have a quiet meal. I have also found that the restrooms are very clean and
lack crowds.

Don't forget to sign up for Weekly Wisdom--
a postive way to start your week.

Kathy's Connection

EXECUTIVE DIRECTOR AND CAREER FACILITATOR BACK ON TRACK LEARNING

It feels so good to be back into my learning mode. Last week I attended an early morning breakfast put on by the Portland State University. Three CEOS shared their experience working through "change" in an organization. The key, of course, was how people were communicated with through the process.

A recent survey illustrated the need for "soft skills" has resurfaced as crucial for today's workforce. Example: How do you communicate what you mean by "culture" and "leadership" so everyone is on the page? Certainly, has gotten me thinking about how I would explain these two words---not easy!

BUSINESS COMMUNICATION TIP:

Buy 31 identical folders. Number 1-31 for
each day of the month. When you have tickets
or invitations, put them in the appropriate folder.
You will always know where they are at any given
time.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR DISCOVERS SHE HAS BREAST CANCER

Since the beginning of the year I have been going through the arduous tasks of mammograms, lumpectomy, numerous tests and radiation treatment.(No you do not lose you hair in radiation--just lose your energy a little more each day)

I am happy to say that as of April 27th, radiation
is behind me AND I feel like I beginning a new chapter of my life and with somewhat a different perspective.
I learned who my true friends were and appreciate more than ever the concept I had been teaching for years "It is the Little Things" that helps one through this process.

I am proud of myself that I had gotten yearly mammograms and this was caught in the first stage. I certainly also congratulate myself that as self-employed person I had always made sure I had health insurance....One day with the lumpectomy procedure registered $9,000 -- that wasn't even staying overnight.

Each day I am getting stronger and I have no doubt that I will be a beaming mother at my daughter's wedding next week in St. Maarten.

BUSINESS COMMUNICATION TIP:

If you feel like you need help with technology
tools, ask a Y Generation person to help you. They
have the skills to help you move through the process
of learning much faster.

Kathy's Connection

EXECUTIVE DIRECTOR AND CAREER FACILITATOR BOOK REVIEWER

One of the many results of writing articles is that people are finding me through a variety of ways. About a month ago, a Senior Management person found an excerpt from one my articles on Monster.com. Then when he put my name into the search engine my name came to the top.

Mike Hayden then asked me to review his new book "The Ultimate Career Builder." I carved out some time and began reading it and was delighted to see that Mike had developed a manual that truly reflects what people "Need" to do to document their careers.

I wrote a testimonial and was delighted he included it in his book. Last week, he asked if he could put my testimonial on the front cover. What do you think I said?

At any rate, go to Mike's website http://seniormanagementservices.com so that you are notified when it is officially released. Great for helping track and aid the development of your career.

BUSINESS COMMUNICATION TIP:

Every day, move through at least one mental block and that is urging you to slow down and take some time off or find something to eat.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR USES STICKERS

Yes you read it right. I am using stickers for my own achievements on my own calendar. Recently, I had a conversation with my Executive Coach and talked to her about my inability to do every day things I know
are important to me.

These activities include writing in my Grateful Journal, exercising, documenting all finances, writing handwritten notes and setting appointments for
potential new clients.

So now I am the proud owner of very attractive calendar with large monthly squares. I bought the stickers and assigned a color for each activity. I
smiled this morning when I put one on it for I had done entries in my Grateful Journal

As she explained, soon I will be able to see trends easily. In other words, when my life reallyflows, she's betting it is because I have a number of stickers in my squares. I'm betting she's right
once again.

BUSINESS COMMUNICATION TIP:

Make sure you include your website address
and phone number in your signature line for
emails. You want to make it easy for people to
contact you.

If you haven't done so already, sign up for Weekly Wisdom
on my website. It is a positive way to start out your
week and makes you think about your own life.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR RELEASE BOOKS

Recently, I decided I had to do something with my ever-increasing library.
Books were starting to be piled on top of neat rows of books lined up on the
book shelves in my office. Still other books found their way into the TV unit
with videos, the bedroom book shelf was full and still others were on the
dining room display shelves.

Yes, I could take them to a use bookstore, yet, I felt like I wanted to
something special with them for many of them have helped me grow and learn things
through the years and I wanted to share. Many were instrumental in me starting
and growing my career in training on business communication skills.

Last week, I read about a website called
http://www.bookcrossing.com. There you can register a book and get a tracking number,
download a plate that is placed in the book and write a brief review of the book. Then
you purposely leave it some place so that someone can have it free.

Why did I do it?

1. Great way to downsize my library.
2. Remind me "why" I liked the book so much in the first place.
3. Gives people who may not be able to afford it a way to get read a
book that might make a difference in their lives.

Finally, since I teach Networking, I couldn't help but smile. I hadn't thought
of a book networking -- yet, I learned when a person finds the book, they can
go to the website listed on the plate and learn where it has traveled.

BUSINESS COMMUNICATION TIP:

When beginning to speak in front of a group of people, do not say things like:
"I'm nervous, I hope I don't forget what I was going to say;" "I think I am awake now,
I hope I don't stumble over my words;" "I'm not sure exactly what I am going to say--yet
here it goes." If you think I made those up -- think again -- I heard all of them this
week. Remember, people are making an impression of you within the first seven seconds.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR RECEIVES GREAT MAIL

Months ago I was asked to write an article for a book about how technology affects my day-to-day life. Lisa Whaley had found me on the internet and asked me to submit chapter for possible inclusion in her new book "Prisoners of Technology."

I smiled for I thought "That will be easy." The article came out easily and I submitted it. Then the email came and "Lisa, said "Kathy, thank you, I am pretty sure I will be including it in the book."

The contract came and I returned it to her smiling for it was fun to know that my writing talent was being use for a new purpose.

This week the book arrived with a forward by Dave Vaskevich, a VP at Microsoft. I found my contribution and smiled as I read it -- Yes, it still sounds like one of my days.

I smiled even more when I turned to the back of the book and read they large bio about me.....Yes, great marketing!!!

It hasn't been released to bookstores or amazons yet, though you can order a copy through her website:

http://www.lisawhaley.com

BUSINESS COMMUNICATION TIP:

If you use Power Point for your presentations, please note research reveals that medium blue-dark blue background with yellow print is the easiest for your clients to read.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR HEARS ONCE AGAIN COMMUNICATIONS SKILLS NEEDED

Last week I attended a social function and the topic came around to business communication skills once again.
It seems we are reaching a crisis in regard to communicating with each other. For the painfully shy people it is the need to be able to carry on a conversation with just one individual. For salespeople it is the need to be able to present to more than one person at a time or walk into a room and strike up a conversation to start the building of a relationship. For the "Y" generation it is a matter of being able to carry on conversations with individuals that does not include the "shorthand" that they have learned when text messaging on their cell phones or IM (Instant Messaging) on their computers.

What is the answer? It is apparent to me that those of us working in the communication field have to sharpen our skills and develop seminars and training on business communication tools that are easy to understand and easy to implement. There are many training exercises that quickly illustrate "why" something works or for that matter why it doesn't work. Since we are living in an era of quick fixes, there is no time to present fluff, practical applications are needed now.

BUSINESS COMMUNICATION TIP:

When giving a speech, make the font type about 16 point for your notes and then only use the top two-thirds of your page. That way it will not be so apparent you are reading your speech.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR UNDERSTAND THE IMPORTANCE OF TELLING THE TRUTH

A few months ago I went through Eric Allenbaugh's Performance Coaching Certification. Eric constantly stressed "Be tough on the issues and soft on the people."

Now that I have been out there in the world using the tools he taught me, I realize that not only is that important, the sooner you do it the better. If there is something that is bothering you, the sooner you get it out in the open the less stress it will cause in your life.

In the case of working with people, they may not even know their actions may be causing problems. Once the issue has been brought to light, adjustments can be made if the person desires to make changes.

BUSINESS COMMUNICATION TIP:

Take file folders and label them 1-31 ---- one for each day of the month. When you have tickets, directions or invitations file them in the appropriate folder. No more misplaced airline schedules.

Kathy's Connection

CAREER COACH AND CAREER FACILITATOR ATTENDS MONTHLY VANCOUVER CHAMBER FORUM

Each month the Chamber of Commerce in my hometown of Vancouver, Washington holds a forum about important issues that concern our community. High-level executives give us an overview. Then the forum is open for questions from the community.

This month there was presentation on the architectural design for an area that will be transformed from a former airfield to an area that will become a huge complex that includes retail stores, homes and restaurants.

This forum provided an outstanding opportunity to for us to really learn first-hand about what is happening in our community, including traffic impact and new jobs.

For $10 (included breakfast provided by Nautilus at their World Headquarters) I was able to become a very informed citizen on the issue--important information for an Executive Coach to have in her tool
chest.

BUSINESS COMMUNICATION TIP:

On Sunday, in your local paper you will see
the listings for events that are happening in your
community the following week. Be sure to check out
the Business Section and decide which activity will
be important for you to attend.

Read my article on 15 Networking tips on my
website.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR UNDERSTANDS THE IMPORTANCE OF STAYING IN TOUCH

Recently, I have been the recipient of some wonderful notes from people I have not heard from in
a long time. We get so busy we lose touch with people
and then "think" it has been too long since we talked that "They probably wouldn't remember me or care if I was in touch with them."

I have discovered the opposite is true. There is nothing better than getting a phone call or a note from someone that you met at a conference or on a trip. It tells the receiver that you made some difference in her life--whether it was just an "aha moment" or quiet respite of time in a busy day where honest communication took place.

You can call it networking --- I prefer to call it
connecting with people and building relationships.

BUSINESS COMMUNICATION TIP:

If you are a professional, you will probably have a need for a resume some time in the near future. I don't mean you are going to be an employee on the way out, I mean you may need it for a grant application, an introduction of you or the expansion of your company. Keep a running list of your accomplishments. It will make it much easier to pull them together when you really need them.

Encourage your friends to sign up for Weekly*Wisdom on my website. They'll start the week out on a positive note.

Kathy's Connection
EXECUTIVE COACH AND CAREER FACILITATOR FOLLOWS LEADS

One of the keys to being in business is to keep your eyes and ears open for new possibilities. Newspapers, telephone calls, emails and even chance meetings often provide opportunities for a new idea. Networking is how most business relationship are formed.

I found myself with a number of ideas for future prospects on little pieces of paper on my desk and in files that said "Prospects." This system was not working for me so I decided on another approach.

Now I have an excel spreadsheet labelled "Prospects" with the name,phone number, email, company and where I met or was in touch with the person. I have scheduled time into my week to start contacting them. In most cases, it will be a cup of coffee or lunch to get to know them on a personal business.

"People do business with people they like and know."
Kathy Condon

BUSINESS COMMUNICATION TIP:

If you are not proficient in Excel, I sincerely recommend that you sign up for take a course on Excel.....Truly amazing how many ways you can use it in your work to make your work more professional and help you with your record keeping.

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR CELEBRATES HER BIRTHDAY

I grew up in Wisconsin where Mom made sure dinner in the evening included my favorite foods. There was always a wonderful cake (my favorite poppyseed) decorated lovingly by Mom.

Today, what I totally enjoy is having new experiences on my birthday. This year my friends
planned a great brunch together in Multnomah Village, a quaint little suburb Southwest of Portland, Oregon.

How fun to explore the little independent stores
on a bright sunny day! All of us discovered wonderful little treasures.

BUSINESS COMMUNICATION TIP:

Train your staff to hang up their cell phones when a customer enters a store. Help make the customer feel like she is significant the minute she enters
your door. Cell phones are for breaks.

Sign up for Weekly Wisdom -- a positive way to start your week:
http://www.kathycondon.info

Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR CELEBRATES BIRTHDAY WITH FRIENDS

Birthdays were always a special day when I grew up Wisconsin. It was our day and we could ask for what
we wanted for dinner in the evening and, of course, there was always a birthday cake that was lovingly made and decorated by my Mom.

Now birthdays mean to me new experiences; and when it is shared with friends, it truly is the icing on the cake.

Each time I take a different path, it is amazing the things I learn. This year, it was brunch
in Multnomah Village, a tiny suburb Southeast of Portland, Oregon. Delightful little restaurants and shops, run by independent merchants, dot this tucked away quaint mainstreet.

BUSINESS COMMUNICATION TIP:

Train your staff that the minute a customer
walks into a store they should hang up their
cellphones. Trust me, customers notice if a
sales person continues his call. The customer
wants to feel significant in your store.

Sign up for Weekly Wisdom -- a postive way to start
your week: http://www.kathycondon.info

Kathy's Connection

Executive Coach/Career Facilitor Speaks at 2006 Seattle Workforce Conference

Since I teach networking/connecting with people I used what I teach. The Keynote Speaker opening the conference was Joe Estey. I went up to him and extended my hand and said "Hi Joe, I am Kathy Condon." He smiled and said "I know about you -- glad to meet you, Kathy."

It turned out that Joe lives in Vancouver, Washington about 4 miles from me. He is a national motiviation speaker that got the conference off on an energetic note. Since then we have connected and we are having coffee next week.

Next I went to a breakout session being given by Barbara Russell, President of the National Career Development Association..the Association that granted me my Global Career Development Certification.

I had communicated with Barbara before, yet because the national headquarters is in Oklahoma, I assumed she lived back East. I extended my hand and said "Hi Barbara, I'm one of your GCDF's. She smiled and said "I know, Kathy, I have been looking forward to meeting you for I read your articles all the time."

It turns out that Barabara lives 15 miles from me in Battle Ground, Washington. She had been watching me from very nearby and I wasn't even aware. Barbara and I sat in the hotel lobby for over an hour and half talked about ways we can work together in the future.

BUSINESS COMMUNICATION TIP:

When going to conferences, be sure you introduce
yourself to the speakers and workshop presenters. One nevers knows what one will discover--often it means important partnerships.

Sign up for Weekly Wisdom-A positive way to start the week at http://www.kathycondon.info

Kathy's Connection

EXECUTIVE COACH/CAREER FACILITATOR NETWORKS HER WAY AT THE STATE OF THE CITY -- THAT IS AMERICA'S VANCOUVER, WA

In January or early February I look forward to our Mayor's State of the City address. They have developed a great approach. People arrive at 9:30 a.m. for coffee and sometimes breakfast treats. We have been trained to know that the actual speech begins at 10:00 a.m.

The goal is to make it open to people and usually there is no charge for they find a sponsor to pay for coffee etc. Truthfully, it always amazes me why more people do not take more advantage of the chance to connect with high-level people in our community.

Since our Mayor is the jovial type, one knows that there will be some laughter during the speech. Pre-speech conversation wondered if he would have his dog jokes. Turns out he didn't let us down. :-)

Though his remarks are prepared with staff, his asides are often more telling. This year there were great illustrations from children to introduce the new sections of the ten-minute video showing prominent people and their "Big Ideas" for our community. They had pulled in the next generation of leaders in very effectively.

As I looked around, I saw the people who have made this community one that is thriving in the shadows of Portland, Oregon. My pride continues to grow in what is being accomplished.

BUSINESS COMMUNICATION TIP:

One more time, the only way you can really find out
what is going on in your community is to read the paper. Newspapers give you information when events are happening and something to talk about when you
network.

Sign up for Weekly Wisdom -- A positive way to start your week at:

http://www.kathycondon.info

Kathy's Connection

CAREER FACILITATOR/EXECUTIVE COACH ATTENDS STATE OF THE PORT OF VANCOUVER, WASHINGTON BREAKFAST

As a member of this community for 21 years, it always amazes how much I do know about my community. I remember the day I could enter a room and know everyone in it -- not any more.

Our community has grown to almost 400,000 people. Since we are directly across from Portland, Oregon our community continues to grow for we have superb schools and affordable housing.

I attended the breakfast which was presided over by Nancy Baker, the first woman President of the Port of Vancouver Commission. She outlined with pride some of the major initiatives that the Commission is undertaking.

She was followed by a presentation by Larry Paulson, Executive Director of the Port of Vancouver. Through his very effective use of a powerpoint presentation, those of us in the audience got to see behind the scenes views that truly captured the activity and the economic strength the Port brings to our area.

BUSINESS COMMUNICATION TIP:

Remember that State of the City, State of the County and State of the Port events are a quick way to learn a great deal about your community. In addition, you will meet influential people in your community.

CAREER FACILITATOR GETS TOP SEARCH ENGINE RATINGS

People are continuously asking me if it is important to get articles written and out on the internet. I can say without any reservation, "YES."

I am very pleased that I have been able to keep my name Kathy Condon at the top of the page when you Google my name. That happens because I have written articles and given approval to put them on other websites.

The title "Career Facilitator" when Google, puts me in about the middle of the page. I am the first Career Facilitator listed after listings of Universities that offer career facilitator credentials. Again, it because of my articles.

Keep writing and sharing your knowledge.

BUSINESS COMMUNICATION TIP:

Keep your company visible. Attend events and spend time listening to needs/wants of people in your community. Networking/connecting is about learning.

CAREER FACILITATOR ORGANIZES HER OFFICE

As a self-employed business woman, I have used the excuse that my office gets messy for two reasons:

1. I am in and out all day and don't have time to
put things away.

2. Since I work at home, I have both my business and person mail coming in, thus too much volume to handle daily.

When I came back from my vacation, I realized something had to change. I took an entire day and did not let email or telephone distract me. I began the process of purging my office of everything I didn't need.

Before I knew it was into my office supply cabinet and found things that I have never been unused or hadn't seen daylight in years. They were put into a bag and immediately taken to my car's trunk -- a non-profit will benefit from my contribution.

The results? Great feeling when I walk into my office and every thing now has a home. Yes, that is what I said, "Clutter happens when something doesn't have a home."

BUSINESS COMMUNICATION TIP:

"If it takes more than two pizzas to feed your team, it is too big." Loved this quote. Think about it. Communication is essential with a team. If it were larger than this, how could you help each individual feel like he/she is a significant member of the team?

Kathy's Connection

CAREER FACILITATOR VISITS FAMILY IN TEXAS

My 86 year old mother moved to southern Texas (Mission, Texas) in the middle of June from Wisconsin where she had lived all her life. It was time to be near family and my sister knew there was a great community to support her efforts to help make the change as easy as possible for Mom.

The 80 degree plus weather I experience was far superior to the rainy weather in the Northwest all the while I was gone.

It was interesting to learn more about the Mary Kay orgranization since my sister serves as the computer person for a woman, Nancy King, who received her pink cadillac the day after I left. I was impressed with two things: The emphasis on excellent customer service and the support for people from the corporate office.

Processes have been developed and when they work well, they are duplicated and taught to people in the field. Yet, there is always an eye to making an improvement if it proves to be more efficient or enhances customer service.

BUSINESS COMMUNICATION TIP:

A recent customer service survey revealed that less than 50 percent of people walking into a store were greeted by a staff member. My belief it much of the reason is that the staff member is either talking to other staff members or a recent trend...talking on a cellphone.

Train your staff to say "Hello" with a smile and look the customer in the eye. The customer will feel significant and special when she walks into your store.