Kathy's Connection

EXECUTIVE COACH AND CAREER FACILITATOR KEEPS LEARNING ABOUT OTHER PEOPLES' LIVES

I am enjoying reading about the life of Katharine Graham, owner and publisher of the Washington Post. She openly talks about how she was born into wealth, yet, talks about how her parents were absent from the early years of her life.

Now I am reading about one of her first real jobs for a tabloid-like newspaper in San Francisco. You could feel the tension in her writing as she explained how she felt when she started--fearing she wouldn't be worth the $21 a week she was getting paid.

At the Portland Art Museum I heard a lecture about Georgia O'Keefe, the first woman artist in the United States to gain national acclaim.

Ms. O'Keefe, life was far from smooth. She, obviously, had to draw on resources hidden deep
within her to keep going. She took a chance and moved to Taos, Arizona. It was there her work
flourished.

There is not a person in existence that has not had a challenge. These two women are reminding me, again, of the importance of not giving up. Learn when you are given the opportunity.

BUSINESS COMMUNICATION TIP:

You just solved a problem for a customer. A great thing to say to them is:
"I enjoyed helping solve the problem. Made my day." Watch the customer's face--
they will be back!